Privacy Policy
Last updated: May 2024
GoClear ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website goclear.in and use our services.
1. Information We Collect
Information You Provide Directly
- Name, email address, phone number, and city when you submit an inquiry or appointment request
- Messages or queries submitted through our Contact form
- Information provided when downloading our brochure
Information Collected Automatically
- Browser type, operating system, and device type
- Pages visited and time spent on each page
- Referring website URLs
- General geographic location (city/country level)
Note: We do not store raw IP addresses. Visitor analytics use SHA-256 hashed identifiers that cannot be reversed to identify you.
2. How We Use Your Information
- To respond to your inquiries and appointment requests
- To connect you with a certified GoClear orthodontist in your area
- To send you treatment information and updates you have requested
- To improve our website and services based on anonymised analytics
- To comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Certified GoClear Doctors: When you request an appointment or consultation, your contact information is shared with the relevant certified partner clinic to facilitate your care.
- Service Providers: Trusted third-party services that help us operate our website (hosting, email services). These parties are contractually bound to keep your information confidential.
- Legal Requirements: When required by law, court order, or governmental authority.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
5. Cookies
Our website uses cookies to enhance your experience. Cookies are small files stored on your device. We use session cookies (deleted when you close your browser) and preference cookies (to remember your dark/light mode preference). You can disable cookies in your browser settings, though this may affect website functionality.
6. Third-Party Links
Our website may contain links to third-party websites (such as doctor clinic websites or social media platforms). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
7. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of promotional communications at any time
To exercise these rights, contact us at privacy@goclear.in.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with a revised date. Your continued use of the website after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at:
GoClear India
Email: privacy@goclear.in
Phone: +91 98765 43210